Image: morguefile.comBy Frank Ling

If you were ever involved in a car accident, whether it was your fault or not, you probably recall your car insurance company asking you a few questions on the phone such as, “What did you see, hear, or observe prior to the accident?” or other questions along this line.

If you answered, “I don’t recall or remember,” you probably reduced your chances of getting a fair settlement because of your response. The insurance company records what you say on the phone and may use this to strengthen their case in reducing your claims payment.

There are certain words and catch phrases that you should avoid when speaking to your insurance adjuster because these may affect your final settlement. If you tend to be a “talker” you should be doubly careful about what you say.

Image: morguefile.dom“I’m Sorry”


This is a common phrase said by anyone who is regretful about a car accident happening. But if you say “I’m sorry” to an insurance adjuster during a claims interview, the adjuster could put down in the report, “Insured says he was sorry for the accident.”

This may have been just an indication of how you felt about the unfortunate event, and not a confession of guilt, but on paper it sounds as though you are admitting responsibility for the accident.

image: morguefile.com“I’m Fine”


During your telephone interview with the car insurance company or insurance adjuster, you may be asked, “How are you doing today?” A normal response would be, “I’m fine.”

But if you were involved in a car accident you incurred associated injuries,  saying you feel fine could be misread as you're in fine heath after the accident.

If you try to recoup the money you spent on physical therapy, injury treatments, or other medical claims, by you saying, “I’m feeling fine,” could be used against you when you try to settle with your insurance company.

The best thing to do is to remain neutral and not volunteer any information about your physical condition. If you are asked how you are doing, just remain noncommittal and say how nice the weather is or ask them how they are doing instead.

“I Think I Have Whiplash”


When people are involved in car accidents, especially in rear-end collisions, the sudden jolt can sometimes cause trauma or injury to the neck.

image: morguefiles.comBut if you say you suspect you have whiplash to your car insurance adjuster, this will send off the alarms at the insurance company and its lawyers regarding a possible fraud attempt.

You may be innocent of this, but whiplash cases cause insurance companies millions of dollars in attorney fees, fraudulent claims, and wasted time. When the word “whiplash” is heard, it sends a red alert to the insurance firm.

If you have been injured in a car accident, don’t make statements that try to self-diagnose your condition; only a qualified medical professional can do this for you. And even when the results are in, be careful how you state this information to the insurance company.

You may want to retain legal consul if you were involved in an automobile accident in which you sustained injuries to make sure you understand your rights and how much the insurance company is liable for.

Source: MSN Auto

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